Community-centred services - Government services that are designed, developed and tested with the community in mind. Services that are truly digital but that leave no-one behind.
This Strategy supports the Chief Minister’s vision to make Canberra one of the world’s most liveable cities; Inclusive, Progressive and Connected; open to all.
The first ACT Government Digital Strategy was published in 2016. Things that were once thought futuristic are now commonplace. Technology is a part of our everyday lives, whether we use it for social, professional or recreational purposes. Government responses and approaches to fulfilling community needs and expectations will be greatly influenced by new ways in which we, as a community, experience and leverage technology advancements in our private lives.
Canberra is well placed for technology revolution. With a population projected to reach 500,000 by 2029 the shape of our community, and our city, will need to change. We will age, we will look for different places, and ways, to live. We will seek out new employment opportunities and new ways to travel between our homes, schools, places of work and places of recreation.
In this Strategy we have described a number of current and possible future initiatives to demonstrate how its implementation will further enhance liveability and wellbeing in our community. The progression of any possible future initiatives would be subject to the usual budget processes of government.
We consider this a living Strategy, which will be refreshed on an 18 month to two-year cycle, along with progress reports on our initiatives. We believe the community outcomes described here will stand the test of time, even though the technology, methods and approaches to achieve them will change rapidly. This is one of many strategies and policies that, together, help create a vibrant and welcoming city. Further information on the ACT Government and its other strategies and policies can be found on the ACT Government website .
We'd like to thank the members of the community and our internal staff who provided feedback throughout the development of this Strategy. You can find out more about our community engagement through the YourSay website.
What is our frame of reference?
- Our community is at the centre.
- Improving the life of our people is the reason.
- Co-design in the approach.
- Whole of system thinking is the context.
- Data is the fuel.
- People, process and technology are the enablers.
Value the data we collect and use on behalf of our community - Data is collected, managed and used in a way that protects privacy and develops better services for the community. Data is a cornerstone to a truly digital government.
Relationships with industry to create value for our community - Government, business and industry working together with academia and innovators to use digital technology for economic growth in Canberra. To look for new ways to co-design citizen-centred and socially-inclusive approaches to all our work.
Reshaping the government of today – building the government of the future - We have set high level principles for government to continue evolving the knowledge and skills of its people, and how to go about delivering successful change through design, investment, purchasing, support and security.