Pillar: Community, Data
Lead directorate: TCCS
Overview:
A new ticketing system is being designed to provide Canberra’s public transport users with convenient and flexible payment methods and real time travel information. The current ticketing and real time information systems have been in place since 2010 and 2014 respectively and are now outdated technology that does not meet the needs and expectations of the community. People are currently required to purchase and top up a MyWay card and, while a similar travel card will still be an option with future systems, the increased range of payment methods will mean a more user-friendly travel experience for everyone. Feedback from public transport users is also that the real time information they are currently receiving is slow and the new ticketing system will improve the responsiveness and accuracy of real time travel updates. The Territory is progressing a procurement process and once complete, further detail will be made available.
Benefits:
- The new ticketing system will provide users of both buses and light rail with some of the most advanced ticketing technology and brings Canberra up to speed with advanced major cities around the world.
- Public transport users will benefit from a range of high-tech features aimed at making it easy to plan, pay for and take public transport whether by card, cash, phone or another smart device, and we expect this added convenience will encourage more people to change their travel behaviours and make the switch from their car.
- The solution will provide the principal source of data on the patronage and performance of the public transport network, which is used to plan the future bus and light rail network; and the ability to provide customers with an accurate source of real time service data for Transport Canberra and light rail services.
- The solution provides a customer account self-service interface within the account based ticketing solution, delivering a simplified customer experience, making catching public transport even easier.
Status update
Date | Update |
---|---|
May 2021 | A market sounding exercise closed in May 2021. A full procurement process is expected to commence in mid-2021. Delivering a journey planner is part of the above scope. |