What are the key changes, programs and initiatives that will make this Strategy successful?

The following are a sample of important projects that will impact positively on the implementation of the Strategy. They are in‑flight or under consideration.

Data Lake and Analytics

The establishment of a whole of government Data Lake and an associated analytical capability. It is based on an incremental approach starting with the social sector and broadening its capture to provide appropriate and effective information sharing to support operational reporting, frontline staff support and business intelligence. It will also be the platform for Open and Community Data.

Cloud Infrastructure Migration

The transition from on premise servers and storage to public cloud based servers, storage and platforms.

iConnect Program

iConnect is the platform on which all online and digital services will be orchestrated and delivered. This includes offering personalised anytime, anywhere engagement with government via any device with an Internet connection. Services capabilities include digital mailboxes, end‑to‑end transactions and bill payments, service reminders and automatic payments.

One Service One Experience initiative

The One Service One Experience initiative supports the provision of joined up customer experience and digital solutions for our community now and into the future. The initiative will enhance service delivery by establishing a common customer service platform within Access Canberra and deliver more online services.

Access Canberra Intelligent Regulator

This is a project to make it easier for citizens and business when they may need a number of regulatory approvals. It will firstly redesign and consolidate approvals needed in the liquor and motor vehicle sector. Building on this capability, Access Canberra will use this platform to apply the same model to other industry sectors.

Smart Modern Strategic Procurement Reform Program

Procurement reform is key to the Digital Strategy and this program will re‑engineer our processes to modernise all aspects of procurement.

Whole of Government Electronic Document and Records Management System (EDRMS)

This project will result in a cohesive whole of government digital recordkeeping platform, increased recordkeeping efficiency and compliance, and support greater value creation from government information.


This project is to replace and enhance the current development application (DA) and building approval (BA) system. It will provide an easy and convenient way to lodge applications anytime and anywhere via any device with internet connection.

Engagement HQ

Community engagement exercises are resource‑intensive and typically only manage to engage time‑rich segments of the community. Engagement programs are delivered more efficiently utilising interactive online engagement software that offers diverse outreach mechanisms, 24/7 feedback opportunities and time‑saving analysis and reporting tools.

ACTmapi System

ACTmapi system is ACT Government’s public facing web mapping and services portal, the system is design to make it easier to access and utilise ACT government location information by the ACT government and community.

ArcGIS Online

This initiative is a core component of the ACT Government’s spatial environment. ArcGIS Online allows all facets of ACT Government to collect, administer and publish maps and data online either through ACTmapi (ACT Government’s Web mapping tool) or through ArcGIS Online shared services internally. There are currently 90 accounts within ArcGIS Online that service 150+ users. A key function of ArcGIS Online is to ensure ACT Government spatial data is accessible and harvestable, via metadata from other systems and through other channels.

Digital Plan Lodgement

Historically both subdivision plans (Deposited Plans—DPs) and Unit Plans (UPs) have been drafted on plastic film and lodged manually for registration at the Land Titles Office (LTO). Other than the final lodgement all processing of Subdivision and Unit plans is carried out digitally and the final plan is scanned and distributed digitally both within government and to the public. Storing and archiving these film plans is becoming a problem and it is proposed to implement digital lodgement of the final plans which will enable complete digital processing and tracking of the plan from lodgement to registration.

Imagery Program

Updated aerial imagery is essential for addressing issues relating to the impacts of climate change, disaster management, water security, environmental management, urban planning and infrastructure design.

The geospatial ACT government community will coordinate the capture of regular (more than 3 times a year) imagery for ACT, this will increase efficiencies by reducing field work and streamline government process. This program is still in its scoping phase, but there are clear benefits to coordinating a whole of government imagery capture.


ACT Government makes critical business decisions based on location information. Before you can analyse, extrapolate or profit from location information, the data needs to be geo‑located. Geocoding is complex, and mistakes in geocode assignment can lead to poor business decisions. The ACT Government needs to ensure all addressing databases is geocoded for better geospatial statistical analysis. The geocoding system would also assist in the validation of addresses.

Revenue Collection and Concession Payments Transformation

The Revenue Office is replacing its revenue collection and concession payments systems with a single platform as part of a three year transformation program. This will deliver better, faster and smarter digital services to make transactions easier and more efficient for customers and staff. Improved services will include online access to billing information, electronic rather than paper bills and self‑assessments. The new platform will also integrate with systems being used by partner agencies.

University of Canberra Public Hospital

The University of Canberra Public Hospital Digital Program of Work is currently under development, however the Infrastructure Program provides an opportunity for substantial organisational and service delivery change, in addition to the provision of new infrastructure. One of the four key pillars that underpins this program is the inclusion of innovative digital technologies to enable and support future models of care and service delivery. There are a number of key innovation areas that are under consideration for consumers including:

  • Moving to an electronic medical records to allow for a seamless transition for consumers between services
  • Next generation patient entertainment to ensure consumers requirements are met
  • Mobility enabled future allowing consumers to connect

Health‑e‑Futures Program

In an environment of increasing demand and complexity, new and innovative ways of delivering health care are required to increase efficiency, quality, safety and productivity. Digital information and communications technologies are key components of responding to these dynamics while continuing to deliver high standards of health outcomes.

The Health‑e‑Futures Program has been established as part of a $90 million investment in e‑health capacity and ICT infrastructure. The objective of this program of work is to deliver digital technology innovations that put the customer at the centre of the solution.

Patient Centric solutions being delivered as part of the Health‑e‑Future Program include:

  • Clinical Systems that provide a consolidated, secure shareable patient‑centric health record enabling information to be available to the right person at the right place and time.
  • Support Services that use technology to efficiently manage the resources which support the Health Directorate in the areas of patient administration and service delivery, staff management, food services, and bed management.
  • Digital Health Infrastructure to provide the foundation to bring existing infrastructure to the standards and capabilities necessary to support future technologies

Integrated Library Management System

The objective of the project is to replace Libraries ACT’s outdated, inefficient and unstable library management and RFID systems with an integrated and robust solution that will increase staff productivity, improve library user experience and provide a robust platform for future enhanced, digital, user‑centred services.

Transport Canberra and City Services (TCCS) Asset Management System Replacement

The objective of the project is to transition from an aging ‘locally hosted’ to a contemporary ‘onshore cloud hosted’ Asset Management System (AMS) for TAMS, that currently manages some $10 Billion worth of Infrastructure Assets which could be scalable to meet whole of government asset management requirements.

A contemporary asset management system would have the capability of combining 2D/3D intelligent infrastructure models and point clouds with engineering information and asset performance management. This capability would more effectively enable the integration of TAMS Asset Data with other government initiatives like Capital Metro and the 3D modelling of the Northbourne Avenue corridor.

Transport Canberra and City Services (TCCS) Project Wise for ACT Government (Cloud based)

The objectives of the project are:

  • Create and manage a common project and data environment across an organisation or whole of government.
  • Maximized value across the Organisation—inform project stakeholders and enterprise systems in a more consistent, timely and predicable manner using high-impact deliverables.
  • Timely and Actionable Participation—synchronise collaboration and comments to resolve issues quickly and effectively returning feedback in context to all the relevant designers.

The ‘Onshore Cloud Hosted’ Project Wise portal will mean an increase in collaboration not only between TAMS business units, but with the consultants and developers submitting works, documents and information to TAMS as well.

Transport Canberra and City Services (TCCS) Automated Summary Works as Executed Portal

The objective of the project is to deliver higher quality, more accurate, timely and up-to-date asset information that will significantly enhance the directorate’s asset management, planning and decision making processes. This project supports critical government initiatives such as Open Government and Digital Canberra which will greatly facilitate connectivity between industry and the ACT Government in a way that will streamline current work processes. The outcome of this process will allow for greater efficiencies in data management handling and subsequent information management and dissemination to asset managers and key stakeholders.

Previous page Next page