What is Digital? And what does the Chief Digital Officer do?
“Digital” is a term that has captured people’s imagination on a global scale. It simply resonates with an intuitive understanding that something has changed. Digital describes a new way of doing things. Deliberately challenging and disruptive of conventional practice, it is the use of technology to effect radical change. It is about innovation, creating value, ‘in real time’, removing unnecessary costs and activities. It places high value on the creation and use of data. But more than anything - and more than ever before, it places the customer at the centre of its vision.
The inaugural Chief Digital Officer (CDO) was appointed in August 2015, together with the establishment of the Office of the Chief Digital Officer (OCDO). The challenge was to set the strategic direction for “digital” across the ACT government and bring cohesion to transforming the way we work.
The first step was to consult widely to produce the ACT Digital Strategy.
Building on this foundation document, the OCDO is bringing cohesion to the digital transformation program across government and sponsoring two key programs that will have far reaching digital impact for citizens, businesses and community groups.
The OCDO has responsibility for:
- Maintaining a future digital vision and strategy for the ACT Government;
- Participating in Economic Development activities to support the growth and diversification of the ACT economy;
- Setting relevant policy and standards for whole of government ICT;
- Creating the frameworks for whole of government ICT investment and governance;
- Undertaking research and analysis to support strategic policy advice on current and emerging ICT and digital policy issues and initiatives; and
- Shaping and sponsoring the development of whole of government ICT capability.
In addition, the OCDO provides oversight for two key programs.
The iConnect program will deliver anytime, anywhere access to Public services by providing digital authentication of a customer’s identity. This will allow citizens and businesses to undertake transactions online that, up until now, needed to be done in person at service centres.
It will provide a more sophisticated yet simple online experience when transacting with government by ensuring we deliver efficient services through automation.
Centre of Data Excellence (CoDE)
This program will provide government with the ability to better govern, understand and capitalise on the information assets it holds and manages. It will develop data management standards and policies as well as provide the platform and services for directorates to store, discover, analyse and share data in a privacy-safe and secure environment.