Chief Minister Talkback Summary - 20 July 2018


Calls received on air

Access Canberra

Issue: The caller rang regarding the paper based car registration process. The caller recently registered a new car in the ACT which took two days as there was an error with the paper based forms. The caller said the wrong pads were issued to the mechanic and so they wouldn’t register his car. The caller also took issue with the mechanic being charged $400 for three pads and wished to know why the mechanic would be charged so much. Response: The Chief Minister apologised for the mix up in paper work and said that more broadly the ACT Government is transitioning away from paper-based forms and there is an intention to digitise everything. This does mean that for a certain period of time we do need to maintain two systems because for some people they don't have access to digital forms and capability. Regarding the fees for Pads the Chief Minister said that he will have to get further details and get back to the caller.

OUTCOME: An officer of Access Canberra contacted the caller to discuss the caller’s concerns raised regarding the paper based car registration process.  The officer explained that the inspection certificate books are only issued to authorised inspection stations and persons. The officer also apologised for the mix-up and further explained that the fees for these books are determined fees as set by Government. Access Canberra has provided the trader with the correct books. The books are costly because they are printed with triplicate pages, which increases the overall costs of the books. The officer also explained that options were being considered by Government to digitalise this process to reduce such costs and to streamline the registration process.


Health

Issue: The caller rang regarding privacy at the Canberra Hospital. The caller recently visited someone at the Canberra Hospital who was completely bed ridden and notice that there doesn’t appear to be any arrangements that would allow patients to see visitors in a private setting.  The caller noted usually there is only a thin screen separating patients and there are a few rooms available however they are not large enough accommodate a bed.

Response: The Chief Minister said he wasn’t aware of the privacy arrangements off the top of his head and he will get someone to contact the caller with that information.

OUTCOME:The constituent was contacted and advised that some rooms, like in postnatal ward, all rooms are single so there is no need for patients to request a private room. It was also explained that if a patient requires a private room in order to have a conversation with someone they need to discuss this with the CNC/team leader of the ward as they will be the best person to assist the patient with their enquiry and make any equipment/emergency call buttons/medication available if the request is able to be fulfilled.


Directorate: Access Canberra

Issue: The caller rang regarding loading zones being affected from the construction work in Braddon, in particular the Midnight development. The caller owns two businesses in Ward street which require regular shipping and receipt of heavy paper supplies. The business has a loading zone which was reinstated however now people and construction workers are now parking there.

Response: The Chief Minister said this will be a tricky issue to work through and suggested an on-site meeting with the caller and the roads and parking people, just to see what the options might be around insuring that there remains access for the purpose that those parks were put in place for.

OUTCOME:An officer of Access Canberra contacted the caller to discuss tradespeople parking in loading zones outside his business all day. The caller advised he had been contacted by Roads ACT, however understood this issue related to an enforcement problem rather than a signage problem. The caller advised that the construction on the adjacent site would be ongoing for two years.  The caller has two businesses and only receives deliveries when there are available loading zone spaces. On some occasions unloading can take up to 20 minutes. The caller also advised that the builder has a vacant block around the corner for tradespeople to park and a bus to transport them to the site, however some of them choose to park all day in the loading zone. The caller stated that he has also seen tradespeople remove the parking signs in order to avoid being infringed. The caller stated he has seen parking inspectors chalking tyres, resulting in the vehicles being moved for short periods of time. He would like to see more enforcement by the Licence Plate Recognition (LPR) camera van. Access Canberra will meet with a representative of the builder to discuss options about educating their tradespeople about parking in loading zones.  Access Canberra advised the caller that a joint onsite inspection with Roads ACT will be conducted to discuss the issues, including the signage near parking meters. The caller was provided with additional contact details to facilitate further discussion.


Directorate: Access Canberra / TCCS

Issue: The caller rang regarding the parking and construction at Goodwin Homes in Farrer.  The caller said from Beasley and Marshall street there is traffic parked on both sides of Beasley, both sides of Marshall and now in Spafford which is a T-junction. The callers said it is difficult to see any oncoming traffic from around the corner and is concerned there will be an accident.

Response: Response: The Chief Minister said we'll probably need to have a conversation with those workers and those who are developing that site to see if we can better manage the parking and the safety issues there and thanked the caller for bringing that to our attention.

Response: Response: The Chief Minister said we'll probably need to have a conversation with those workers and those who are developing that site to see if we can better manage the parking and the safety issues there and thanked the caller for bringing that to our attention.


Directorate: Access Canberra / TCCS

Issue: The caller rang regarding the parking and construction at Goodwin Homes in Farrer.  The caller said from Beasley and Marshall street there is traffic parked on both sides of Beasley, both sides of Marshall and now in Spafford which is a T-junction. The callers said it is difficult to see any oncoming traffic from around the corner and is concerned there will be an accident.

Response: The caller was advised that the Licence Plate Recognition (LPR) camera van attended Beasley, Marshall and Spafford Streets in Farrer on Thursday 30 July 2018, and at that time, no vehicles were illegally parked in the area. Previous attendance at this location by the LPR camera van has not identified any instances of illegal parking. The caller was provided with additional contact details should they wish to discuss further. Parking Operations will continue to monitor the site and ensure no illegal parking takes place.


Directorate: TCCS

Issue: The caller rang regarding the construction at Mortimer Lewis Drive in Greenway. The caller lives nearby and as a result of the extensive digging there is a lot of dirt entering the caller’s home. The caller would like to know if there is anything that could be done about this and how long it will take.

Response: The Chief Minister said he will get some advice on how we can address and we'll get someone in contact with the caller to see if we can resolve this as quickly as possible.

Outcome: TCCS contacted the caller and inspected the site. There is a large civil landscaping project being along the eastern side of Lake Tuggeranong. It was observed that the construction works are in the final stages and there is a large area of parkland that has not been stabilised which is the source of the dust. TCCS have been in contact with ACT Environment Protection Agency (EPA) who are also aware of the issues.


Directorate: TCCS

Issue: The caller rang regarding the Parkes Way tunnels. The caller said that the tunnels look like they are growing mould and are dirty.

Response: The Chief Minister suggested that tunnel art may be a good idea and said he’ll  find out who the relevant stakeholders are around ownership of the tunnel and the surrounds and whether there might be an option to brighten that up.

Outcome: TCCS contacted the caller who was thanked for their input and assured that TCCS are considering options and are looking at undertaking a full clean in March 2019.


Directorate: TCCS

Issue: Directorate:  TCCS Issue: The caller rang regarding a footpath that previously ran from Curlewis Crescent to an underpass under Gilmore Crescent before the development of Section 21. The caller has rung before and asked if it was possible that the footpath to be replaced as when it rains the path becomes muddy and when dry it is dusty. The caller has received no follow up from the previous time that he has raised this during Chief Ministers Talkback about 18 month ago.

Response: The Chief Minister apologised and expressed his annoyance that no one has followed this up with the caller and ensured that the caller was contacted that day.

Outcome: An officer from TCCS contacted the caller and discussed the issue. An inspection will be undertaken to identify the scope of work and works will be scheduled based on priority. TCCS will advise the action plan and timeframe once the scope will be identified.


Directorate: TCCS

Issue: The caller rang the speed limit of Burrinjuck drive in Duffy. The caller wanted to know when the limit was dropped from 60kmph to 50kmph as there was no public announcement. The caller also wanted to know why the speed limit was dropped.

Response: The Chief Minister said he will have to check with Roads ACT and said that generally speed limits are lowered for public safety.

Outcome: An officer from TCCS contacted the caller and explained that Burrinjuck Crescent in Duffy is a minor collector road, therefore a 50km/h speed limit is applicable unless signposted otherwise. The officer also confirmed that there has been no changes to the current 50km/h speed limit on this road.


Directorate: TCCS

Issue: : The caller rang regarding a large oak tree on the nature strip at the front of her house. The caller has enquired several times and the times that people have come they have only cut branches from the bottom. The caller said she was informed that they can longer cut the crowns back in the tree. The caller is concerned as it is growing quite large.

Response: The Chief Minister said he can't comment on the specific tree, but I can get the team to have another look and do a safety assessment.

Outcome: TCCS contacted the caller and advised the tree has been assessed as structurally sound and does not present a risk to the resident. The caller was reassured that the tree was not excessive in height and that no works are required. The caller was encouraged to contact Access Canberra on 132281 if the condition of the tree changes or if she would like to submit any further requests for works.


Directorate: TCCS

Issue: The caller rang regarding the use of Electric Buses in the ACT.  The caller suggested that the use of electric buses instead of investing money into the Light Rail would be of better use. The caller said the route could be changed every day and going with pure electric bus you could dispense with the rail and the overhead poles.

Response: The Chief Minister said we have a trial of electric buses in the city at the moment so, I think, undoubtedly, as a fuel type, electric buses will be a feature of Canberra's public transport system into the future.

Outcome: An officer from TCCS contacted the caller to discuss the issue. Advice was provided to the constituent that before the ACT Government made a decision to start building a light rail network in Canberra, a number of other options were considered, including bus-based options such as bus rapid transit. Light rail was selected due to its higher capacity and also its ability to increase commercial and social activity alongside the route. Transport Canberra is actively exploring how low emission public transport options (such as electric buses) could be used in Canberra in the future by:


Directorate: TCCS

Issue: The caller rang regarding a large gum tree hanging over her house. The caller said people have come out but have not given her any notice and as a result she is not home.

Response: The Chief Minister said we’ll ensure that the caller is home when the appropriate inspector and tree arborist attend and she can have that conversation directly with them and find the solution that both protects the beautiful tree you've identified, but also removes the risk for the property.

Outcome: The caller has been in contact with met with her on site. The tree has been scheduled for pruning within the next 6 weeks.


SMS/TEXT

Directorate: EPSD

Issue: Dear chief minister, I'd like to find out the land fill approval by the government at capital flowers in Oaks Estate as what has been approved and to what height. Our property is next to them and to the Molonglo River, no fence can be set up since the land fill 2 years ago, it's a danger to a toddler and children living there. No answer from Access Canberra and Land Authority.

Response: An officer from EPSD spoke to the correspondent who advised the address of the block in question. The correspondent noted that the fill issue has been on-going for approximately two years. The correspondent stated an investigator from Access Canberra advised the investigation process would be long. The correspondent felt the area was unsafe and that something should be done as soon as possible.

OUTCOME: Access Canberra will undergo further investigations concerning the fill issue.


Directorate: EPSD

Issue: Hi Andrew I have an issue with the mr fluffy block at 27-29 Shenton Cres Stirling that have had new houses built on them the DA states that the footpaths would not be altered yet the block levels have been filled to alter the levels of the existing footpath could the existing levels be restored to the approved DA I have copies and photos of the (text cut off)

OUTCOME: An officer from EPSD spoke to the correspondent and advised that both blocks they referred have had their development applications approved and that there is a requirement not to alter verges. The correspondent stated they had a copy of the approval but tried to upload a complaint on Access Canberra web site but it would not accept more than one document. They felt it was unsafe to force people to walk on the road as the verge was fenced off with material and soil on the verge. The officer gave the correspondent the Access Canberra (AC) phone number and the correspondent will contact AC to make a formal complaint. The correspondent thanked the officer for the phone call.


Directorate: EPSD

Issue: You say that you're going to increase support for Electric Cars and charging stations. There are very few charging stations available now and some of these are simply usually unavailable due to parking signs. For example the two spots near the Nishi Building are marked as "Electric Car preferred" - which simply means that the spots are almost always occupied by non-electric cars due to limited spaces there. Can we make them Electric only please?

Response: The Chief Minister said his understanding is that the ones near Nishi are in the control of the private owner of the car park. I'll double-check that, but I don't think that's an ACT government car park. I think that's privately managed. But, more broadly on charging points, yes, there is a need for more and there will be more.

OUTCOME: An officer from EPSDD contacted the caller and advised that they are pursuing the issue in collaboration with TCCS. Once the officer has the necessary information, they will contact the caller again. The caller was happy with the call back.


Directorate: EPSD

Issue: Can the Chief Minister clarify where the $20 million that will be subsidising some ACT residents solar battery retrofit may be coming from?

Response:An officer from EPSD contacted the constituent and explained how the Next Generation Energy Storage program is funded. The program is funded from $25 million in industry funding secured through the 2016, 200MW Next Generation Renewables auction. The caller was satisfied with this explanation.


Directorate: TCCS

Issue: Good morning, is there an expected completion date on the road work on William Hovel Drive, near the Cotter Road & Coulter Drive please? The traffic is banking up to travelling at 10kms, people are doing dangerous uturns causing rear end accidents. An earlier extension of the Coulter Drive turn off would assist, thank you.

OUTCOME: : TCCS contacted the caller and acknowledged that having the westbound WHD merge before the signals is causing some delays for traffic through the Coulter Drive signals, we believe this creates a safer work environment as well as a being safer for vehicles exiting CCR. Due to the intersection work needing to be staged and built in small areas at a time (to keep traffic moving) the work will be underway for approximately another six months or so. Once the works are complete, the two signalised intersections (ie WHD / Coulter Drive and WHD/JGD) will be phased and traffic should move more freely through the intersection. This will eliminate the problem of vehicles wanting to cross the WHD median to avoid the congestion which is currently occurring.


Directorate: TCCS

Issue: Minister. There is a large pothole forming in the right hand wheel track east side of Burbong bridge Kings Highway. Growing day by day.

Outcome: A TCCS officer contacted the caller to advise a work crew attended the site and the pothole was repaired.


Directorate: TCCS

Issue When will the ACT allow pets on buses? Why is it so difficult? Is the Minister aware of Pets and the Positive Aging group?

Response The Chief Minister understands there has been a discussion in relation to pets and there is progress on that matter. The Chief Minister is not personally aware of the Pets and Positive ageing group, but he understands that his colleague, the Transport Minister, Megan Fitzharris, has been engaging on this issue. So, we'll get some further information to the call.

OUTCOME: An officer from TCCS contacted the caller and discussed their ideas about pets being permitted on buses. TCCS will be in touch with a group called Positive Ageing to learn more about why they feel pets should be permitted on buses.


Directorate: TCCS

Issue: Morning chief minister, could we please have the water turned on in the Woden Town Square to ensure there is grass, rather than dirt, in the square for summer. We understand that it was turned off many years ago in a drought and has not been turned on again.

OUTCOME: TCCS contacted the caller and advised her of the works that are programmed as part of the Woden Experiment. The irrigation system needs to be repaired, which involves the drainage, reseeding, etc and maintenance. The current drought conditions will result in small systems having reduced water or tuned off completely. The water will not be turned on at this time. In addition, there is a project being run by Capital works that is upgrading the town square. This project is looking at the grass as well as activation of the area. The caller was aware of the project, including other projects that are underway.


Directorate: TCCS

Issue: I am wondering why there are no street lights going up Hindmarsh drive. For those using the road early in the morning or at dusk it's very hard to see the kangaroos. Also there are many Roos on the grammar school oval which cross at sunrise and the light is out on the corner of flinders and mugga way. It needs to be well lit for safety as there is little food for the Roos so they come down to feed.

Response: Different parts of Australia have different levels of strip lighting. It would be in large part in accordance with Australian Road Standards, but I'll ask the team at the ACT to have a look at whether there are changing needs in that particular area and in relation to the light that's out. Thank you for bringing that to our attention and we'll get someone to fix that

OUTCOME: TCCS contacted the caller and explained that the lighting has been designed but as it is solid rock over the whole area, it has not yet been constructed.  The caller advised that there are many kangaroos around this area and lighting would prevent accidents with motor vehicles and kangaroos.  TCCS also advised that the light at Flinders and Mugga Way would be looked at as a priority.


Directorate: TCCS

Issue: Why does the ACT Gov have to reinvent the wheel w.r.t recycling plastic bottles etc. look at the system that is working in Goulburn, works very well.

OUTCOME: TCCS contacted the caller and explained the reasons for the plastic bags and noted you didn’t need to use them at the Fyshwick and Mitchell depots. It was also explained the reasons for the decision to use a social enterprise model in the ACT, and noted some of the difficulties that NSW have experienced with the Reverse Vending Machines. I also noted that the CDS was still in the early days and we’d be having a look at how it’s going and make any adjustments necessary to meet the needs of the community.


Directorate: TCCS

Issue: Is the chief minister aware of the street/speed signs around town with the letters literally falling off and well overdue for replacement, as well as those becoming obscured by trees and shrubs? The sign on long gully road at the turnoff to the tip is unreadable.

Response:The Chief Minister thanked the caller for bringing that particular sign to his attention. I'll get Roads ACT to have a look at that. If it needs to have some shrubbery trimmed back, then that's an appropriate response. But obviously, no, I don't drive on every road in Canberra every day. That would be an impossible task so, clearly, we rely on the Roads ACT network and, of course, people bringing particular circumstances to our attention, just like that texter has. Thank you very much and we'll move to address the issue

OUTCOME: An officer from TCCS contacted the caller and advised a work crew will attend the site in the next few days will arrange necessary repairs.


Directorate: TCCS

Issue: Good Morning. Many town planners and public transport planners seem to define 'within walking distance' as 400 metres or less. What definition is Transport Canberra using for the proposed new bus network?

Response: Well, it's between 400 and 800 meters, I believe, depending on frequency of service. So, rapid routes different from local suburban routes.

OUTCOME: A TCCS officer contacted the caller and advised that the constituent that the guiding principle comes from the Estate Development Code that states at least 90 per cent of dwellings proposed for the estate to comply with at least one of the following:
a) are within 500m of a bus stop on an existing or proposed coverage route
b) are within 800m of a bus stop on an existing or proposed frequent network


Directorate: TCCS

Issue: I enquired a few months ago about road speed signage at Bupa Calwell and it was going to happen by the end of June. Nothing has happened. We would also like to seek approval for a crossing out the front of nursing home to allow residents to cross safely. Could someone contact me.

OUTCOME: An officer from TCCS contacted the resident and updated her about the progress of her previous request.


Directorate: TCCS

Issue: Good morning Chief Minister and Lish. To assist our children in their learning of the correct use of grammar/adverbs, could the electronic road signs around Erindale Dve road works please read 'DRIVE SAFELY' and not 'DRIVE SAFE'!!!!!

OUTCOME: An officer from TCCS contacted the caller to advice that the sign will be corrected.


Directorate: TCCS

Issue: : In relation to the photo of the footpath/cycle bridge near Kingston Foreshore (Bowen Park). Can I ask why the bridge is so narrow? It's actually a strange choke-point and dangerous as joggers/walkers/riders have to alternate.

OUTCOME: An officer from TCCS contacted the caller and advised that an inspection of the bridge will be undertaken.