Changes to ACT Government service delivery this festive season


Released 20/12/2018

Canberrans should take note of service changes for bin collection, buses and Access Canberra service centres opening hours over the Christmas and New Year period.

Health services will not be affected, with public hospitals and walk-in centres continuing as normal over the festive season to provide essential health care to those who need it.

Waste and recycling collection which would be scheduled for Christmas Day will be brought forward to Saturday 22 December 2018 so Canberrans are urged to confirm their scheduling ahead so as not to miss their collection day.

Access Canberra Service and Specialised Centres will have modified hours on 24 December 2018 and all Centres will be closed from 25 December 2018 and will reopen on 2 January 2019. The 13 22 81 phone line will be closed on the designated public holidays.

Canberrans can still get on top of their life admin over the break though, with more than 330+ services and transactions still available online with Access Canberra.

During the holiday period Canberrans can renew their car registration, driver licence as well as pay bills and fines and other transactions online with Access Canberra at www.act.gov.au/AccessCBR.

Some key service changes for government are listed below:

Services

Operating hours

Access Canberra Contact Centre 13 22 81

Closed on Christmas Day, Boxing Day and New Year’s Day.

Access Canberra Service and Specialised Centres

All centres will be closed from 25 December 2018 and will reopen on 2 January 2019.

Buses (TCCS)

Transport Canberra will run a revised bus timetable over the Christmas and New Year period from 24 December 2018 until Friday 11 January 2019, inclusive.

There is a special service on Christmas Day and travel will be FREE on Tuesday 25 December 2018. Public holiday services will run to a Sunday timetable.

Hospitals and walk-in centres

Open every day including Christmas Day and New Year’s Day.

Mowing operations

Mowing operations will be reduced between
24 December 2018 and 2 January 2019.

Full mowing operations will commence from 2 January 2019, weather dependent.

School term 2019

  • Teachers commence Term 1 on Friday, 1 February 2019
  • New students start school on Monday, 4 February 2019
  • All continuing students return on Tuesday, 5 February 2019

Waste management services

Tuesday collections scheduled for Christmas Day will be brought forward to Saturday 22 December. All other collection days, including Boxing Day, New Year’s Eve and New Year’s Day, will be collected as per normal.

To access a full list of ACT Government services and their opening hours over the holidays, as well as to do services online visit the Access Canberra website at www.act.gov.au/AccessCBR.

The ACT Government wishes all Canberrans a safe and happy holiday.

- Statement ends -

Section: Access Canberra | Media Releases

Media Contacts

Name Phone Mobile Email

Emily Springett

(02) 6205 9093

0413 169 029

emily.springett@act.gov.au


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