Access CBR: Supporting our community, business and industry

Released 18/06/2019

This financial year Access Canberra has continued to cut red tape to support business and industry as well as make doing business – or ‘life admin’ - with government easier for the community.

Key facts

Between June 2018 and 31 May 2019:

  • coordinated approvals for 212 events in Canberra - supporting a vibrant, fun and inclusive city
  • provided advice and support to 99 new businesses – ranging from nail salons to an augmented reality bar
  • answered 431,070 calls from our community through the Contact Centre
  • supported 333,778 transactions through Service Centres
  • a total of 5.29 million digital transactions were undertaken
  • the total number of online services and transactions reached 380+ - allowing our community to transact with government anytime, anywhere
  • new digital services to come online: online birth registration and the community having access to images of their parking and traffic offences online
  • 3380 birth’s registered online so far and 20,000 traffic and parking offence photos viewed
  • 584 inspections undertaken by compliance teams such as in liquor, gaming and Fair Trading (not including building).

Comments from Josh Rynehart, A/g Chief Operating Officer, Access Canberra

“It’s been a busy financial year for Access Canberra as we continue to challenge ourselves to look for new ways to improve the support we provide to business, industry and our community.

“This includes enhancing the services and transactions that can be completed online and we are well on track to have 80% of our services digital by 2020.

“As an example of our digital growth, when Access Canberra was created in 2014 there were 110 services available online and 43% of all transactions undertaken were done so digitally. We now have more than 380 available and 84% of transactions are being done digitally.

“This financial year we’ve also been active across industry and while we do take an engagement and educative approach, we have also not hesitated in undertaking enforcement action where needed.

“We have supported key projects across our city such as Light Rail – from answering community questions, to supporting business along the corridor and also supporting safety and regulation.

“If I was to sum up the financial year in a word it would be ‘Do’.

“We continue to deliver for Canberrans and we’re committed to ensuring our community and business have a one stop shop to enquire about government services.”

For more information and connect with us and @ACTGov

- Statement ends -

Section: Access Canberra | Media Releases

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Emily Springett

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0413 169 029

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