Six months of light rail a success

Released 21/10/2019

Locals have embraced light rail with high patronage numbers and positive feedback from Canberrans in the first six months of service.

“More than 15,000 people use light rail every day with patronage at levels not expected until 2021. In the past six months we have recorded over 2.2 million light rail passenger trips,” Minister for Transport Chris Steel said.

“We want to build on the success of stage one to bring light rail to Woden, making it easier for Canberrans to get around our city.”

Canberra Metro Operations conducted a customer satisfaction survey with really positive results showing that Canberrans have embraced the change to our city.

  • Over 90% of respondents were either satisfied or very satisfied with the service
  • 92% satisfaction for customer service
  • 94% for punctuality
  • 95% percent for safety and security, and;
  • 98 percent for cleanliness.

The survey found that 45% of those who use the service use it daily, with 72% using it weekly. Around 50% of participants in the survey said they used the service to get to work, school or university.

“It is great to see so many people using the light rail, and it is even better that they find it so easy, safe and comfortable,” Minister Steel said.

“With work on the light rail stage 2A extension from the City to Commonwealth Park expected to begin as early as next year these figures are encouraging, as three additional stops will mean better connectivity for more Canberrans.

“By starting the work on stage 2A now, we are capitalising on the jobs and expertise developed through the stage one construction phase as we continue to work with the Commonwealth Government on the necessary approvals for light rail to progress through the Parliamentary Triangle to Woden.”

- Statement ends -

Section: Chris Steel, MLA | Media Releases

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