Support service for new Canberrans part of Welcoming Cities initiative


Released 28/06/2019

The Government has announced a new service to support recently arrived migrants, refugees and asylum seekers moving to Canberra, called Integrated Welcome to Canberra Support Service.

Minister for Multicultural Affairs Chris Steel said the proposed service reflects the Government’s commitment to increasing social participation, cohesion and community connection in the ACT and satisfied an action within the ACT Multicultural Framework Second Action Plan 2019-2020.

“We heard from community delegates at last year’s Multicultural Summit that new Canberrans need an integrated support service to help them establish a new life in the ACT. This new service will assist people with their individual settlement needs and improve their awareness and access to existing multicultural services and programs available in Canberra.

The service will focus on newly arrived migrants from any migrant visa category, filling the gaps experienced by people on bridging visas, temporary protection visas, and safe haven enterprise visas.

The key services to be provided under the new initiative are:

  • the development of a Welcome to Canberra information pack in hardcopy and digital formats with links to a range of other support services;
  • personalised case support for new Canberrans to assist them access services; and
  • a biannual ‘Welcome to Canberra’ forum specifically tailored to connect recently arrived migrants, refugees and asylum seekers with the broader community and services.

Canberra joined the global Welcoming Cities network on Harmony Day earlier this year. Membership reflects our commitment to including all Canberrans in our social, cultural, economic and civic life.

“We expect the new service to begin in August and will use a select tender process to find the provider that will most reflect our standing as a Welcoming City,” Minister Steel said.

- Statement ends -

Chris Steel, MLA | Media Releases

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