Released 19/09/2022
ACT Commissioner for Fair Trading Derise Cubin has issued a Public Warning Notice about DSJB Group Pty Ltd (ACN 655 897 359) for possible contraventions of the Australian Consumer Law.
Canberrans are being warned about DSJB Group following allegations of the company accepting deposits and then failing to commence or complete roof maintenance and repair services.
“Several Canberrans have been left out of pocket with the alleged losses totalling approximately $94,000, excluding the costs in engaging another tradesperson to complete the unfinished work,” ACT Commissioner for Fair Trading Derise Cubin said.
“Accepting payments from a consumer and not supplying the service is a serious offence under the Australian Consumer Law. Consumers have rights and if they have paid for services then they must be completed within the stated timeframe, or if no timeframe is given, within a reasonable time.”
“This public warning is based on the complaints received by Access Canberra and the likelihood that further consumers will suffer harm.”
“I urge Canberrans to be vigilant if choosing to enter into any agreement with DSJB Group and appeal to consumers to undertake their due diligence when entering into any contracts for similar services.”
Access Canberra has online resources available to help consumers with their purchasing decisions including advice about choosing a tradie, obtaining multiple quotes, researching the ABN of a business and avoiding large upfront payments where possible.
If consumers have any complaints in relation to DSJB Group’s alleged compliance with the ACL in the ACT they should contact Access Canberra on 13 22 81 or make a complaint via the Access Canberra website.
A copy of the Public Warning Notice is available on the Access Canberra website.
No further comment will be made on this matter, so that any future regulatory action is not impacted.
- Statement ends -
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