Workers' compensation

Statement 3 February 2022: unplanned release of de-identified workers' compensation data

Follow this link to read the statement

Support for First Responders

A new streamlined workers' compensation claims process is in place from 1 January 2022 for first responders diagnosed with post-traumatic stress disorder to make it easier and faster to access the supports needed. For more information about eligibility and making a claim contact EML or your HR team.

Help and support is available through the Employee Assistance Program and financial support to cover the costs of medical expenses through workers' compensation.

Workers' Compensation and COVID-19

As the ACTPS and our community respond to the COVID-19 pandemic there are some changes to arrangements for claims and rehabilitation and treatment programs. Working from home arrangements, or new measures being applied in workplaces, may also affect rehabilitation and return to work arrangements. These Frequently Asked Questions [PDF 245KB] provide more information.

Have you injured yourself at work? The ACT Government is here to help you.

ACT Public Sector staff are covered for workers’ compensation under the Safety, Rehabilitation and Compensation Act 1988 (Commonwealth) which is administered by the ACT Government as a self-insurer. The ACT Government has entered into an agreement with Employers Mutual Limited (EML) which will provide claims administration services.

Rehabilitation and claims management systems - commitment statement [WORD 69KB] Signed version [PDF 156KB]

Do you need help?

If you’re looking for help or information about workers’ compensation, talk to the Injury Management team:
02 6205 4519

Lodge a claim

Complete and submit your workers’ compensation claim online.

Can I claim?

Am I eligible to make a claim?

ACTPS staff are eligible to claim workers’ compensation for injuries and illnesses during your work or due to your work. These injuries could occur while:

  • you were at work (including during an ordinary recess)
  • you were working or on work-related business out of office
  • you were travelling for work or on work related business

You may also claim compensation if you consider your employment caused or contributed to a disease or aggravated a disease. For a disease claim to be accepted, your employment must have significantly contributed to your disease or its aggravation.

What claims could be excluded?

The SRC Act excludes any:

Disease, injury or aggravation claims suffered as a result of reasonable administrative action taken in a reasonable manner by an employer. Reasonable administrative action includes, but is not limited to:

  • reasonable appraisal of performance
  • a reasonable counselling action (whether formal or informal)
  • a reasonable suspension action
  • a reasonable disciplinary action
  • failure to obtain a promotion, reclassification, transfer or benefit, or to retain a benefit in connection with work.

Other reasons a claim might be denied include:

  • injury that is intentionally self-inflicted
  • injury that is caused by serious and wilful misconduct (except where the injury results in death or serious and permanent impairment)
  • injury while travelling between home and usual place of work
  • disease, where there has been a wilful and false representation that an employee did not or had not previously suffered from that disease, in connection with their employment or proposed employment.

Note: a person who is under the influence of alcohol or a drug, other than a prescribed drug correctly taken, "shall be taken to be guilty of serious and wilful misconduct".

The information above is provided as a guide only and the final decision on any claim you lodge will be made by the relevant determining authority.

Who determines my claim?

EML manages all workers’ compensation cases and new claims.

How to lodge a claim

Step 1—Report your injury

If you have injured yourself or developed a disease that you believe is related to your employment you should report this to your supervisor as soon as possible—whether you intend to make a claim for workers' compensation or not.

Step 2—Seek treatment and get a medical certificate

If you have not already done so, see a medical provider and ask them to give you a Certificate of Capacity, which gives a precise diagnosis of the condition for which you are claiming workers' compensation, cause of the condition, date of injury, fitness for work, recommended treatment and other details as required.

Read more on What information should a Certificate of Capacity include?

It is important that you submit a detailed medical certificate with any new workers' compensation claim. This ensures that we are able to make a timely determination about your claim and provide you with the support and treatment required to return to work and health sooner.

Step 3—Complete a workers' compensation claim form

You can now complete a workers' compensation claim online.

If you are unable to complete the claim form online, a claim form can be downloaded or your employer can provide you with a printed version.

Before you start your online claim ensure you have the following:

  • An email address where EML can send you a link to your completed claim form
  • Your Medicare number
  • Your BSB and bank account number
  • A scanned copy of your Medical Certificate for Compensation–Certificate of Capacity or Certificate of Capacity


  • A certificate from your treating practitioner, if you are claiming for chiropractic, physiotherapy, dentistry or osteopathic treatment and not for time off work.

For employees claiming for a psychological injury a statement must be attached to the workers’ compensation claim form outlining the events that contributed to the injury in support of the claim.

If you need help to complete a statement, information can be found on the Employment statements webpage.

Alongside your workers' compensation claim form, you will be supplied with a Privacy Statement and Information Consent Form to consent for the ACT Government to collect your personal information. You can find more information on how we collect and manage your personal information in the privacy statement.

Step 4—Lodge the form with your employer

Where you have used the online workers’ compensation claim form, your claim will be submitted to your employer once you press the ‘submit’ button online. Once you have submitted your online claim you will receive an email advising you that your claim has been submitted to your employer.

After your employer has submitted part B of your claim form EML will contact you.

If you have completed a downloaded or printed version of the workers’ compensation claim form, give it to your supervisor or the Human Resources contact with your comprehensive medical certificate and any other statements or supporting material as soon as practicable.

Step 5 – Manage your claim

Once you and your employer have submitted the completed claim form, you will be assigned an EML claims manager who will get in touch with you when they begin to assess your claim.

If you need urgent medical or rehabilitation treatment, please contact your claims manager to discuss your options.

Getting treatment while making a claim

If you’re ill or injured and have applied for workers’ compensation you can get support for treatment while you’re waiting for your claim to be processed. This is called preliminary treatment and is treatment that is recommended by your doctor in the period from when you make a claim until a decision is made. It means you can start your treatment straight away to support your recovery and return to work, without worrying about covering the costs. The costs are covered regardless of whether your claim is accepted or not.

The Getting treatment while making a claim fact sheet has more information about preliminary treatment, including the types of treatment it covers and how to apply.

Providing Feedback

As a self-insurer, the ACT welcomes feedback about your experiences as a client or stakeholder of self-insurance services. For more information about how you can provide feedback see the Self-insurance: Providing feedback fact sheet.

About EML

Employers Mutual Limited (EML) has been providing claims management services for over 100 years, supporting government agencies and businesses across Australia.

EML will support the ACT Government as a self-insurer, providing workers’ compensation services to the ACTPS.

To learn more about EML, visit their website.