Workers' compensation

News and Announcements

Follow this link for ACTPS workers’ compensation news and announcements

Can I claim?

Am I eligible to make a claim?

ACTPS staff are eligible to claim workers’ compensation for injuries and illnesses during your work or due to your work. These injuries could occur while:

• you were at work (including during an ordinary recess)
• you were working or on work-related business out of office
• you were travelling for work or on work related business

You may also claim compensation if you consider your employment caused or contributed to a disease or aggravated a disease. For a disease claim to be accepted, your employment must have significantly contributed to your disease or its aggravation.

What claims could be excluded?

The SRC Act excludes any:

Disease, injury or aggravation claims suffered as a result of reasonable administrative action taken in a reasonable manner by an employer. Reasonable administrative action includes, but is not limited to:

• reasonable appraisal of performance
• a reasonable counselling action (whether formal or informal)
• a reasonable suspension action
• a reasonable disciplinary action
• failure to obtain a promotion, reclassification, transfer or benefit, or to retain a benefit in connection with work.

Other reasons a claim might be denied include:

• injury that is intentionally self-inflicted
• injury that is caused by serious and wilful misconduct (except where the injury results in death or serious and permanent impairment)
• injury while travelling between home and usual place of work
• disease, where there has been a wilful and false representation that an employee did not or had not previously suffered from that disease, in connection with their employment or proposed employment.

Note: a person who is under the influence of alcohol or a drug, other than a prescribed drug correctly taken, "shall be taken to be guilty of serious and wilful misconduct".

The information above is provided as a guide only and the final decision on any claim you lodge will be made by the relevant determining authority.

Who determines my claim?

EML manages all workers’ compensation cases and new claims.

How to lodge a claim

Step 1 - Report your injury

If you have injured yourself or developed a disease that you believe is related to your employment you should report this to your supervisor as soon as possible—whether you intend to make a claim for workers' compensation or not.

Step 2 - Seek treatment and get a medical certificate

If you have not already done so, see a medical provider and ask them to give you a Certificate of Capacity, which gives a precise diagnosis of the condition for which you are claiming workers' compensation, cause of the condition, date of injury, fitness for work, recommended treatment and other details as required.

Read more on What information should a Certificate of Capacity include?

It is important that you submit a detailed medical certificate with any new workers' compensation claim. This ensures that we are able to make a timely determination about your claim and provide you with the support and treatment required to return to work and health sooner.

Step 3 - Complete a workers' compensation claim form

Workers Compensation Claim Form [PDF 526KB]

You can fill in a claim form:

• online using the PDF

or

• on paper by printing the PDF.

Before you start your claim ensure you have:

• an email address where EML can send you a link to your completed claim form
• your Medicare number
• your BSB and bank account number
• a scanned copy of your Medical Certificate for Compensation–Certificate of Capacity or Certificate of Capacity

or

• a certificate from your treating practitioner, if you are claiming for chiropractic, physiotherapy, dentistry or osteopathic treatment and not for time off work.

If you are claiming for a psychological injury you must attach a statement to the claim form outlining the events that contributed to the injury to support your claim.

Step 4 - Lodge the form with your employer

When you have completed the employee section of the form give it to your supervisor or HR team with the attachments to complete the employer section. If you filled in the form online you can email it to them.

Your employer will complete their section and submit the form to the Injury Management Team, Work Safety Group, CMTEDD.

Step 5 - Manage your claim

Once you and your employer have submitted the completed claim form, you will be assigned an EML claims manager who will get in touch with you when they begin to assess your claim.

If you need urgent medical or rehabilitation treatment, please contact your claims manager to discuss your options.

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About EML

Employers Mutual Limited (EML) has been providing claims management services for over 100 years, supporting government agencies and businesses across Australia.

EML will support the ACT Government as a self-insurer, providing workers’ compensation services to the ACTPS.

To learn more about EML, visit their website.